Terms & Conditions
Definitions
'We,' 'Us,' 'Our,' 'Oracall Limited': Oracall Limited, with its registered address at Threefield House, Threefield Lane, Southampton, SO14 3LP. 'You,' 'Your,' 'Customer': the individual, company, or entity purchasing goods and / or services from us. 'Contract': the agreement between you and us for the sale and purchase of goods and/or
services, as detailed below in clause 1.1.
1. General & Contract Information
1.1: Placing an order with us constitutes your offer to purchase goods and/or services, subject
to these terms and conditions. The Contract is established only upon our issuance of written
confirmation accepting your order.
1.2: These terms and conditions govern the Contract and supersede any other terms proposed
by you or implied by trade, custom, practice, or course of dealing.
1.3: Any amendments to these terms require prior written approval from us before the Contract's commencement.
2. Payment Terms
2.1: Payment is due before processing orders unless credit facilities have been pre-approved.
For approved credit accounts, full payment must be made within 30 days of the invoice date.
2.2: We retain the right to withdraw credit facilities without notice.
2.3: Overdue accounts may result in additional charges, including interest at 2% per month.
3. Discounts
3.1: Any agreed discounts are granted under the condition that accounts are settled by the due
date. Overdue accounts may result in the invoice for discounts being revoked.
4. Passing of Title and Risk
4.1: Risk transfers to you upon delivery.
4.2: Ownership of goods, whether delivered or not, remains with us until full payment is received.
4.3: Until full payment is made, you must segregate these goods from others and clearly mark
them as our property. We reserve the right to repossess these goods in case of non-payment.
5. Bill and Hold Arrangement
5.1: If we store promotional items on your behalf, title passes upon full payment, but all risks
remain with you.
5.2: You are responsible for insuring stored goods.
5.3: Payment remains due regardless of whether the stored goods have been called off for delivery.
6. Product Specification & Prices
6.1: We retain the right to modify prices or product specifications without prior notice.
6.2: Descriptions, illustrations, and drawings in our materials are for reference only and may not
be fully accurate.
6.3: You are responsible for the accuracy of provided specifications, logos, and graphics. We are
not liable for errors or unauthorised use.
6.4: Prices are subject to the applicable VAT rate.
7. Quotations & Contracts
7.1: Orders are subject to price adjustments based on regulatory changes or increased
production costs.
7.2: All quoted prices are subject to artwork approval and stock availability.
8. Delivery
8.1: Delivery dates are approximate. We are not liable for losses due to delivery delays.
8.2: Delivery charges apply at prevailing rates. Express deliveries may incur additional charges.
8.3: We are not liable for delays due to Force Majeure events or your failure to provide proper
delivery instructions.
9. Quantity Variation
9.1: We fulfil contracts by delivering within 10% plus or minus of the ordered quantity, charging
at the contract rate for the delivered quantity.
10. Acceptance of Goods
10.1: You must inspect goods upon delivery and report any damage or shortfalls immediately.
10.2: Notify us within 7 days of any defective goods. We reserve the right to replace or refund defective items.
11. Liability
11.1: Our liability is not limited for death, personal injury, or fraud.
11.2: We are not liable for indirect or consequential losses.
11.3: Our total liability for all claims under the Contract is limited to its total value.
12. Cancellation Charges
12.1: Orders cancelled after confirmation may incur administrative and work charges and any
production costs.
13. Samples charged.
13.1: Samples provided must be returned in good condition within 14 days, or they will be
14. Overdue Accounts
14.1: Goods will not be delivered if accounts are overdue by more than 14 days.
14.2: Overdue invoices may accrue 2% monthly interest, and we reserve the right to pursue legal collection.
15. Quantity Changes to Orders
15.1: Order quantity changes must be in writing before processing begins.
16. Artwork & Printing
16.1: Artwork and printing charges apply unless otherwise stated.
16.2: Prices typically include one-colour, one-position printing from camera-ready artwork.
16.3: Minor variations may occur in print work and embroidery depending on substrates.
17. Force Majeure restrictions without liability.
17.1: We are not liable for delays due to uncontrollable events such as supply shortages or legal
17.2: If performance is hindered for more than six weeks, we may terminate the contract
18. Monitoring of Telephone Calls
18.1: Calls may be recorded for security and training purposes.
19. Data Protection
19.1: Our handling of personal data is governed by our Privacy Policy.
20. General
20.1: We may transfer or subcontract our rights and obligations under this Contract.
20.2: If any term is found invalid, the rest of the terms remain in force.
20.3: Third parties have no rights to enforce this Contract.
20.4: Variations to these terms must be in writing.